Position: Patient Care Navigator

Job Responsibility

1. Follows the practice protocol, coordinates patient services for patient member as needed, ensure they receive comprehensive and personalized care.
2. Conducts initial screening and brief assessment with patient on phone encounters under physician guidelines; maintains documentation of all patient encounters in the EMR system.
3. Collaborates with medical receptionist to  verify patient's insurance eligibility and benefits and organizes schedules for providers to meet patients. Ensure patients receive a caring service in a timely manner.
4. Requests and obtains medical records of patient members from various internal and external parties, including but not limited to, primary care providers, specialists, hospitals and pharmacies. Track controlled substance medication history.
5. Scans, uploads, and attach documents to patient charts correctly, assists to maintain the accuracy of patient information in the EMR system.
6. Follows up with patient to monitor condition and adherence to treatment plans under physician guidelines. Reports to providers with patients’ progress.
7. Facilitates smooth and effective daily communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
8. Supports patient care by e.g. generating patient letters and referral letters, filling out forms for special services etc.
9. May assist to address patient’s medical inquiries, medication concerns and complaints under physician guidelines.

Min Requirements

1. High School Diploma or equivalent, bachelor’s degree preferred
2. 1 year of work experience in a medical practice, mental health experience is a plus
3. Knowledge in medical terminology
4. Excellent verbal and interpersonal communication skills
5. Demonstrated ability to multi-task and use multiple systems, including MDLand, familiarity with data entry and retrieval in Electronic Medical Records (EMR) systems
6. Able to work with pressure
7. Customer service orientation, always shows care, kind and passionate personality
8. Bilingual in English and Chinese (Mandarin or Cantonese) is required

JOB CODE: 1000520