Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer:

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Job Overview:

A Site Manager is responsible for the non-clinical aspects of the day-to-day operations in a medical office environment and building community relations to increase patient referrals.

Essential Functions:

• Supervision of patient scheduling, registration, medical records, billing, data entry and processing, and cash posting.
• Coordination of the day-to-day operations of the practice.
• Trains a productive medical office team and conducts performance reviews.
• Collaborate and communicate with internal departments at Rendr.
• Maintains and manages all filing and organizational systems for the practice and maintains staff records.

• Orders medical and office supplies.
• Ensures patient satisfaction.
• Troubleshoot complaints and develop process improvements to prevent recurrences.
• Ensures regulatory compliance with HIPAA.
• Develop and implement strategies to engage with the local community, including patients, healthcare providers, and community organizations.
• Build and maintain strong relationships with medical practices, physicians, and referring healthcare providers to promote our biopsy and imaging services.
• Work to increase patient referrals by promoting to medical professionals about our biopsy and imaging department's capabilities, quality of care, and patient benefits.
• Provide regular reports on community relations efforts and referral data to department leadership.
• Other tasks as needed per practice.

Qualifications:

• High school diploma required; bachelor’s degree preferred
• Five (5) or more years in front office experience in a medical practice, with at least 1-2 years in a supervisory or managerial role or equivalent experience in a Radiology office setting
• Proficiency in EMR systems, MDLand is a plus
• Bilingual in English and Chinese (Cantonese and Mandarin)
• Excellent verbal and interpersonal communication skills
• Adept at building relationships
• Customer service orientation
• Highly proficient in training and mentoring
• Leads by example and with integrity

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!

JOB CODE: 1000581