Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Job Overview: 

Senior Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit. 

Essential Functions:  

• Mentors/trains and may onboard previous level employees. 
• Ensures proper preparation for patient visits to include but not limited to PA, appointment reminder calls, follow-up on doctor notes, and confirms/checks on lab results/reports.
• Responsible for patient’s check-in, insurance verifications, phone calls, and any inquiries from patients. 
• Assists and may sometimes lead Team Huddles. 
• Ensures regulatory compliance with HIPAA. 
• Responsible for ensuring information in the practice EMR software is accurate and complete.
• Handle patient complaints and concerns with empathy and professionalism, escalating issues to management when necessary. 
• Collaborate with other departments to improve workflow efficiency and patient satisfaction.
• Other related duties as assigned by Management.  

Qualifications: 

• Highschool diploma or equivalent preferred. 
• Bilingual in English and Chinese required. 
• Minimum of 3 years of experience in a medical receptionist or similar role.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, staff, and physicians. 
• Ability to multitask and prioritize tasks effectively in a fast-paced environment. 
• Adaptability and flexibility able to work in different offices.
• EMR system familiarity preferred.  

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!

JOB CODE: 1000809